Moving Pros Inc

This company was a scam from the get go! My mother who was moving from Reno, NV to Grants Pass, OR was charged double for what she was quoted, and even worse she was charged even more when they finally arrived with her stuff almost a month later. Over half of her stuff was wet, broken, or missing. Thankfully another customer who got a box with our family stuff in it tracked us down and gave the box back. My mom is still trying to track her stuff down over a year later. Moving Pros. does not care what happens to your stuff once it’s in the truck. Good luck trying to talk to anyone on the phone they do not care either. Hopefully someone with financial backing can get a class action law suit going soon!

Move size: 2 Bedroom Home Service cost: $7000

I recently used Moving Pros to move from Newy Jersey to Florida. Every team member exceeded my expectations. I couldn't believe how many differnt companies called me once I put my information online to request a quote. I was highly stressed.. so I selected Moving Pro's based i=on my gut instinct. I felt that Matt (my sales representative) was more thorough than anybody else Ispoke with. The estimate was a bit higher than others, but I was assured that I had I was given a firm bid. Fortunately Matt over estimated a bit. So when the movers arrived my price went down 120$ because they didn't use all the materials that I was originally quoted. Marvin and the guys worked very hard. They were in and out within 2 hours. I asked them to hold my stuff for two weeks while I waited in Fort Lauderdale for my lease to start on Dec 1st. They told me it could take up to 7 days, but my stuff already arrived TODAY. The day I moved in. It couldn't have been better timing. I'm so happy that I don't have to sleep in my new place without furniture even one night. Awesome job guys. Definitely recommend.

Service cost: $3200

Please don't fall for the trap I fell for. They are charming and approachable so I went with their company. The day of the move when I had no back-up option, they said I have to pay DOUBLE the agreed upon price. Then the movers bullied us into tipping a lot otherwise "there are more fees we could charge". But what's worse is when the furniture arrived to a storage facility I checked later, my beautiful dining table was broken (3 out of 4 legs broken completely off), my side table's door was broken and the top of it broken off, the other side table is missing a leg, one of the dining chair's legs was broken off, broken side table, squished lamps destroying the lamp shades. In addition, there were numerous scratches, chipped off edges, etc. I had to throw away most of my furniture. I complained but they did not care or help, just made excuses. I wish I was exaggerating but have more pictures upon request.

Move size: 1 Bedroom Home Service cost: $3050

We don't do this a whole lot. This was actually our first interstate move. We were pretty nervous that things might not end well but I suppose we’re just naturally nervous about everything. Moving pros but our nerves at ease. They promised us “a complete point a to point b move”. And they sure delivered on that promise. The crew who came to our house was amazing. They stacked everything so precisely. We just arrived our goods 3 days ago and I wanted to wait to finish unpacking before writing a review.

Service cost: $3470

Lies, lies, lies. Don’t believe what they sell you. You are going to pay $5.25 per cf and they are still going to dispatch your stuff to a larger truck just like all the other companies that charge $4.3/cf do.

I hired a company to move my stuff from San Francisco to Philadelphia, but had to cancel it because they wouldn’t be able to deliver on a smaller truck and to schedule the delivery ahead of time. Those were requirements of my new building and there was no way to work around them. So I called many different companies and Moving Pros was the only company that promised me to schedule pick up and delivery, and also promised to take care of all my furniture. I asked the sales rep if I had to continue disassembling my cabinets and he said I should stop and let the movers do the job, or else Moving Pros Inc would have to hire me as a mover.

Hired moving pros Inc for 2 main resons: first, because the sales rep guaranteed that I would be able to schedule the drop off in advance with a smaller truck, not a 53’, which is a requirement of my new apartment complex. Second I was told on the phone by the sales rep Larry that they would disassemble all my furniture, and I asked specifically about all cabinets and other pieces of furniture - he guaranteed that they would do the job and I shouldn’t worry about doing it myself.

Long story:
A truck driver calls me saying that he’s going to be here next morning with a 18-wheeler truck. I told him that it was impossible to steer a big truck here and that I needed a schedule in advance, just what I contacted Moving Pros for. I had previously hired a company caller Blue Sky Van Lines, which told me that they couldn’t deliver with a small truck and they also couldn’t schedule delivery, so I cancelled them and hired Moving Pros because of what Larry, a sales rep, told me.

Feels like he just told me what I wanted to hear in order to get me to sign the contract!

During the pick up they only disassembled the bed and the couch. All the cabinets and bed drawers were taken as they were, which just DOUBLED the final price. One of the movers, a Jordanian guy who said he had just moved to the US a few weeks ago, could barely explain to me how the process would work.

For the pick up, they called me on May 10 to tell me that the movers would be at my place on May 11 between the 3 and 6 PM. I cancelled all my daily activities to wait for them, and around 3 PM one of the movers called me to tell me that they would arrive around 5PM.
5:30PM I called them back and he said it would take them about 1:30 hours more, so they would be there at 7PM. I asked them if they could go the next day at 6AM because my building wouldn’t allow them to move things out after 7PM, they confirmed availability for next morning 6AM.
6:30 AM next day I called them to ask where they were and the mover told me they had a mechanical issue with the truck and he had no estimate to give me, so I called their help desk to reschedule and they told me they could be at my place by 9AM
10:00AM I call them and ask where they are, they were just arriving and that’s when the move began.

Both the 2 movers were very nice people, tagged all the boxes and started carrying them downstairs. One of them was a illegal worker though.

For my surprise they didn’t have all the tools needed to disassemble the furniture, so I had to run around the block to find a alley wrench for my sofa.

They took all my boxes and I was inside the bedroom with my wife and kid so I wasn’t actually supervising them. For my surprise, when the final price came it was 2x higher than the initial price, and when I asked why one of the movers told me that it was because of the drawers and cabinets, WHICH I WAS ENCOURAGED BY THEIR SALES REP NOT TO DISASSEMBLE because the movers were going to do that. Also, they charged me $75 for ‘long distance’ and $75 for ‘elevator use’, WHICH I SPECIFICALLY ASKED THE SALES REP AND HEARD FROM HIM THAT THEY DON’T CHARGE THAT.

Not done yet - my furniture arrived 21 days later. 95% of it went straight to the trash. My furniture was either broken or soaked and could not be reassembled. Clothes and shoes were molded, my wife’s purses were full of mold and turned into garbage. My newborn son’s gifts including books and toys were destroyed. Wife’s sewing machine was broken. TV was soaked. Glasses came all broken - ALL OF THEM, not a single one left. Plates chipped. Tools missing. Sofa soaked and stinky, with missing legs.

I am very disappointed and sick of being sold on what I ask for just so they can lock me in and charge me whatever they want once all my stuff is already gone into the truck.

Move size: 1 Bedroom Home Service cost: $3500

What a disaster!! I have never been more disappointed in a company in my life. I used this company to move me to Florida. When I purchased my space I upped it to make sure that when they got here I wasn't part of the horror stories where they say you need more space and now since it's last minute you have no choice but to pay the additional amount. I paid the money and waited for my furniture. Two weeks later my furniture shows up I am missing boxes and have damage on almost every single item that was shipped. Not to mention while bringing my bed down the stairs from the pick up location they ripped the packaging off of my bed by accident. I was told once they got it on the truck they would repackage it. No when my bed got here they threw it on my dirty driveway. From the move my bed was completely filthy and I would never sleep on it. Everyone of my items is damaged. Maybe I wouldn't be mad if it was not brand-new. Not to mention the guy in my house told me just get the basic insurance we are carriers we protect and take care of your belongings. Now I will get $.60 a pound for all of my belongings by weight. Do not I repeat do not use this company. I can see if one of my items were damaged accidents happen. But everything but one item was damaged on its way to me. It was a disaster my stuff looks like it was in a car accident. All my boxes were broken. Everything is filthy and that is the stuff that gets here. ALSO if anybody is missing what looks like expensive artwork they offered it to me and asked me if it was mine. I am honest and said no but I'm sure many people would have taken it. Not to mention while placing the claim. They make it so hard that you want to give up. Everything is through a computer website and there are no people to speak to. The website keeps deleting all of your items that are damaged or lost so you can spend three hours placing a claim. This pick up was on JUNE 24th Today is August 23rd and still no talks of resolutions they say we must wait for the claim that can take up to 120 days but yet still not a call from anyone and I was promised managers would call me back and work on it. NOTHING till date to let me know how this will be fixed. I will keep you all posted how this works out and you can expect to see reviews on every platform I can possibly think of. I work in retention management so I can I sure you it will be on every platform. I know every website there is to report this nonsense. These reviews here must be fake because the person who brought my stuff looked at me like this was all normal. THE LEAST THEY CAN DO IS GIVE ME MY MONEY BACK BEING AS THO ALL I GOT BACK WAS DAMAGED ITEMS AND I AM MISSING EXPENSIVE BELONGINGS. WHAT A WASTE OF MONEY NOW TO REPLACE EVERYTHING.

Move size: 2 Bedroom Home Service cost: $2058

WORST MOVE ever (Michael Edward Howard 646-849-3864) was the person who gave me estimate. Moved from Dallas to NY, I was 7 months pregnant under stress of move. I was given estimate of around $3K. Pick up date was 2 days before my flight. Movers did not show up on day they supposed to pick up, they called and said have some truck rental issues so they cannot come and will come next day. Fine - Movers came next day, before loading into truck they started saying estimate is going up, surprisingly it was more than double of initial estimate, no change in inventory for a small 1 bed apartment (we packed boxes & all stuff). Whole thing looked pre planned, these guys ask when is your flight on a friendly note & they come just a day before or same day of flight so you are under stress and have no time to deal with stuff & just agree to whatever amount they quote for. Person who gave us estimate & promised the $ won’t change has’nt come into contact from the day of move. Other person contact from that point onward, and says oh that guy is new he did not know how to quote, we are going to fire him for giving this wrong estimate. ALL THIS IS A SCRIPT THEY PLAY WITH EVERY CUSTOMER.
During drop off, guys were high school kids who can barely lift box. My husband did major work. Movers did not even had a tool box to assemble bed or table. My husband has assembled everything. Finally two boxes were missing, mattress’s have dirt stains, book cases came broken, bed frame had all scratches. Man this was a DISASTROUS MOVE. Tip I can give is there can be little trust for the movers who actually come home look at your stuff & give estimate. I did claim for damaged items with CSI and they settled the claim for $81 which is ridiculous & said if I accept the $ I have no right to write a review about the MOVING PROS, which sounded brutal. I have not taken settlement $ just to write this review.
PLZ STAY AWAY FROM THIS MOVING PROS COMPANY.
NEVER TRUST ESTIMATE GIVEN TO YOU ON PHONE.

Move size: 1 Bedroom Home Service cost: $3000

Broker company, bad estimates given. Contracted packers out of Sacramento, horrible, no experience,damaged several of my items. Two deliveries for my furniture, boxes etc. 3 weeks apart. 2nd delivery had my mattresses so had nothing to sleep on for 3 weeks. Status not available unless you call. One excuse after the other. Filed claim, they never paid, they offered less than $300 for about $1500 worth if damage. Take out extra insurance if you still want to use this company.

Move size: 2 Bedroom Home Service cost: $8000

The initial contact was great. Matt was super helpful and things seemed fine. That all changed once things were finalized. I had already moved so my family was taking care of meeting the movers. Not once was it mentioned to me that there would be paperwork to fill out so my family was thrown off when handed the paperwork. I later was informed that this is typical and everything that is agreed upon beforehand must be written the day. Makes sense, but added a level of anxiety that was unnecessary because I couldn't prep my family and they didn't know all the answers. It was worsened by this being on a Sunday when the office is closed. (The truck broke so it didn't make it on Saturday like it was supposed to). I later was told that the movers should've been able to reach a supervisor, even though it was a Sunday. That whole day was a mess. Matt was not very helpful when I called to discuss what had happened on that day either. In addition, something was written incorrectly on the paperwork during pickup so I wasn't sure of the timeframe for when my stuff would arrive. I understand why they can't tell me what day my stuff will arrive, but they should be able tell me what state the truck is in. The first time I asked what state, I was given an answer about being unable to tell me more than what was already listed as the timeframe for travel. That was through email. The second time I said something was through phone call. Matt seemed to understand I only wanted to know what state the truck was in. I never received an email or call back about what it. The third time I tried to find out was through email and I received the same ridiculous answer so I clarified again that I only wanted to know what state the truck was in. I finally got an answer, but it was wrong. I received a second email with the correction a couple hours later. Thankfully, my roommate was home because I was out of town the day my stuff arrived. The number of items were correct, but when I got home I found two boxes were not mine. I emailed as soon as I noticed. It's been three weeks and the boxes are still sitting in my place. So someone else somewhere is also upset. Or maybe they were never told that the boxes were found. This also means that I am missing two of my boxes. Matt was not helpful with contacting me about this either. He only sent an email saying that I needed to file a claim because my stuff wasn't found after I sent an email asking for an update more than a week after I originally let them know about the mistake.

I researched quite a bit before choosing a company and going through with this process. I couldn't find anything that concerned me about this company. When I came on to this site now to write this review, the top of the site had a warning that several of the reviews were from the same IP address. Wish that had shown up before I went through all of this.

Service cost: $1800

We’ve used like two different moving companies before one was for an international move. What a mess that was. I was told a few different things. People said all movers were scumbags. But I was also told it could've just been because it was an international move. Who knows? The guys at moving pros assured me my experience would be no different than the thousands of other customers they help. They were great. The crew was so professional. The helpers were really funny too. Moving sucks but these guys made it bearable.

Service cost: $5900

Moving companies are all the same, or at least that been our experience. They tell you whatever you want to hear just to get you to book. Matt at moving pros was different. We specifically asked about things that WE KNEW WOULD COST ADDITIONAL just to see who would be honest. Most of them gave the song and dance and weren't honest. Matt simply told us pricing and explained why there were charges’ don't know whets wrong with most of these companies. Don’t they understand all customers want is honesty and credibly service. Just chose moving pros and make your life easy. Thank you again Matt my wife almost killed me lolls!

Service cost: $8500

Man that Sammy DuPont was a real knee slapper. He had us laughing up a storm before we booked with him. Real friendly guy, definitely knowledgeable too. Gave us a firm price and guaranteed it wouldn't change. Ibrahim and this crew came on the day of the move and they were even better than Sammy. Man these guys didn't stop; they didn't want to take a break or anything. They got to work and had the truck packed in under 3 hours. We had a lot of furniture too. I tipped them handsomely to say the least. I'm hoping potential customers see this review and know that you can trust these guys with anything they tell you.

Service cost: $9800

As a recently divorced mother of three, I was extremely nervous about choosing a moving company for my big move down the east coast. I got about 50 calls from brokers trying to earn my business. Most of them were pushy and downright rude. Over whelming to say the least. I received a phone call from a young gentleman by the name of Jon and he definitely put me more at ease. The customer service was superb and he answered my thousands of questions. I have never made such a large move by myself before (relocating from Michigan to California). I will be referring all my close friends and family members to this company. Everything went as smoothly as I had hoped. The movers arrived on time and I was able to meet all my belongings at my new house in west palm! I would recommend them to anyone. Thank you Jon!

Service cost: $21000

The reviews from previous customers are what ultimately won me over to use Moving Pros. I take everything from sales representatives with a grain of salt. They’re paid to talk themselves up. But when hundreds of customers spend time out of their day to go online and say they're a great company, I’ll surely trust that. Our move was quite the task. We had a two 10x15 storage unites completely full. Sammy quoted us assuming they were both full and gave us a price. I don't think ever used a company that the actual bill comes out to be less than the estimate. Moving pros delivered just that. My move ended up being only $5,400.00 rather than the Estimate at &5,550.00. I was happy to say the least!

Service cost: $5400

I contacted Matt at moving pros based on information I found on the internet. Matt asked me for some basic information on my move and asked for me to walk through the house and tell him what I was moving. At first I was a little hesitant but Matt assured me everything would be okay. After going through everything matt estimated a box count and gave me a total cubic footage for my move. He gave me a price and wasn't really pushy about me booking right then and there like the other guys were. He sent me some reviews and testimonials on his company and encouraged me to do my due diligence. After a couple days I decided to call him back and get everything scheduled. He was available for questions the entire time my items were in their possession too. I liked how he didn't push me around to different people. The movers themselves were splendid too. Very hard working.

Service cost: $9900

Moving Pros Inc. got me an excellent service for an excellent price. They were very thorough from start to finish and didn't play games with us. We were promised the crew would arrive at 8am, they arrived at 756. They spent three hours loading everything and making sure it was secure. They then drove DIRECTLY to our new home and got everything prepped. We were completely moved and comfortable in our new home before the day’s end. Really cool. Thanks again moving pros.

Service cost: $8750

If you've ever moved before you know how terrible it can be. We had a friend that used moving pros before and recommended we use them to move our storage unit. Being we knew the storage unit was 10x10 it was very easy for moving pros to give us a price without having to come and see everything. They price their jobs out based on volume so we knew what our max price would be. They gave us a “worst case scenario” estimate based on max volume of the unit. When everything ended up being loaded onto the truck our final price was much lower than the estimate cost. We just didn't have as much stuff in there as we remembered. Overall the guys were a pleasure to work with and we were happy with the price.

Service cost: $750

I still believe in communication for making any dealings between a business and a client convenient. As a businessman, I have heavily invested in the same. I found the same when dealing with moving pros. That was indication enough that they cherish their clients and want the best for them. It all started with the support staff who gave the details about commercial relocation that the company was offering. I was then transferred to the coordinator who would oversee my move from start to finish. He was asking the right questions, and I did my best to give the right answers. all my items were delivered without any damages.

Move size: 1 Bedroom Home Service cost: $6900

Talked really good, quote was great!! Told me my stuff would be at new address within 10 days of my expected delivery date. Lies, our stuff ( what they delivered) got here on the 21st day ( told me that they had up to 21 days to deliver). I bought all new boxes when I packed, they came broken, opened and retaped! Had items in boxes in zip lock bags in large boxes with clothes that were gone through, nothing in small boxes, nothing left in the zip lock bags. I feel so violated!! Personal items were stolen. Several items never made it. Several kitchen boxes never made it. Showed no real concern for my complaints about things gone through or missing items. Then it cost twice as the quote, kept telling me you know that your moving to the middle of nowhere South Dakota. Don't use them!!

Move size: 3 Bedroom Home Service cost: $5000

Trusted Moving Pros to move me from Nevada to Colorado. Initial quote was low but doubled when they finished loading. Huge upcharge for packing supplies including no credit for supplies that I provided. Upon receipt of shipment we found that nearly every piece of furniture they moved had been damaged in some way and my Honda Goldwing Motorcycle had been dropped on it's side causing significant damage. They failed to share with me that they intended to move our entire shipment to Sacramento, CA - unload it to a warehouse and then reload it again when convenient for them - both unload & load where I couldn't possibly supervise. Had I been aware of this, I would have certainly purchased more insurance. Upon delivery was advised by the driver that they don't do re-assembly. After I pointed out to the driver that this was agreed upon with Moving Pros he made a VERY limited effort to re-assemble (about half an hour). Much of my unassembled belonging I assembled myself or filed a claim for as hardware was lost and I couldn't re-assemble. I communicated this and all issues to them and received no response. I filed a BBB complaint and they refused to answer the BBB complaint. It's no wonder that they are rated an F by the BBB.

Move size: 3 Bedroom Home Service cost: $5300

My daughter and her boyfriend were planning their move to TN and called a few moving companies that quoted her $4000-$7000 to move their few belongings. Joe from Moving Pro made such a big deal about “I want your business! I’ll beat any other company’s price”! When confronted about the negative comments all over the internet, Joe, in an email stated that there are more positive reviews, you are just not seeing them. Then he stated that customers misjudge what they need moved or try to lo-ball the company to sneak more stuff onto the truck..$1889 was the quote for my daughter’s things. Moving day: movers were supposed to be at their house between 1-3pm. Multiple attempts were made to call and find out where they were and when they were coming. At 7:25 pm, the movers called to say they were 20 minutes away. We told them no, we must do the move tomorrow or forget it all (I so wish they had canceled!). So the movers showed up the next day, moved my daughter and bf’s belongings from their house then came to our house to get the remaining furniture. They showed up in a Budget rental truck claiming it was a shuttle that will bring the belongings to a warehouse then transferred to the larger truck with other household moving to the same state (a “piggyback move”), there were three guys, the main guy was very friendly. They did not use a computerized system to keep track of each item and I did not see any stickers. The receipt indicated: box, box, table, tv, box, king mattress (too thick so it took up more cubic feet), queen mattress, box spring..etc. I was very concerned because knowing the truckload was going to another location then onto another truck with other people’s stuff, how could everything be accounted for? Then the main guy presented the actual bill. $5500+! Um, where was the $1887? My husband was beside himself! He did yell at the guys because it seemed like the company was taking advantage of our daughter. They went on to state that the dimensions of some items were over the normal size - mattresses, dog cage, etc. So instead of taking up 300+ cubic feet, they were using much more. Basically blaming us for underestimating and trying to get a cheaper price. The original estimate is just an estimate. They suggested taking some items off the truck or we could unload completely. It was evening by the time they finished loading. Despite our protests and trying to call the main office, which was unresponsive, they wanted the full amount by check or cash. No credit card. Finally, knocked the price down a little but my daughter had to shell out over $2000 then we paid $1000. Upon delivery, my daughter had to pay $1200 BEFORE they movers would take their belongings from the truck. My daughter is missing five boxes in total, with all of their winter clothes, a bridesmaid dress that cannot be replaced and other things. She said that the movers just took stuff off the truck and that the receipt listing the contents of their items did not match up with their things so they did not realize until a few days later that they were missing the boxes. They have tried to call the company with no luck. No return calls, Joe’s (the first scammer) voicemail is full. She wants to bring a lawyer in to sue the company. From reading reviews here, it looks to me like there are many, many people who might consider the same! So, lesson learned: DON’T USE THIS COMPANY, don’t trust any mover who doesn’t come to your house to look at your things to give you an accurate and final quote. Make sure the moving company is tagging every piece of your stuff and has an accurate and complete method for keeping track of your belongings, as well. WHY AND HOW IS THIS COMPANY STILL IN BUSINESS??

Move size: 2 Bedroom Home Service cost: $5600

Do not use this company!!
It's a total scam, we had a horrible experience that ended up costing us another couple thousand. On top of that they broke our tv, lost or stole a bike, and broke a chair. Our stuff ended up taking the entire two weeks to be delivered, I called them daily asking when our stuff would arrive and was told it was still sitting in the warehouse in Sacramento. Then after two weeks of being told it was still in the warehouse, I received a call at 6pm saying the driver was an hour out, it then took another two hours for them to finally show up. They had lost some if the parts to put our stuff back together with, but at 10 they finally left.
Once I was able to go through my stuff I found one box that had gotten wet and everything was moldy inside. We also turned on our tv only to discover in the middle of the tv there was a huge crack where it had been dropped or something had been banged into it. I called my quote person to tell him what we had discovered and was told to place a claim, so we did. I then read the fine print and discovered what they'll give you back is only like .40 on the pound, so I again called back to voice my complaints and was told the company takes into account what the item was. That's a lie because I just got my quote back and it was .40 on the pound so in total they're only giving us $45 back, the total cost of all things damaged, stolen, or lost was $2,000.
DO NOT USE THIS COMPANY!!

Move size: 2 Bedroom Home Service cost: $4391